Revenue Assurance Manager & Interconnect Manager at Smile Communications

ROLE AND RESPONSIBILITIES

• Develop comprehensive revenue assurance and fraud prevention policies and procedures;
• Recommend and implement fraud prevention systems and process enhancements;
• Perform reconciliation of revenue streams, call data records, billing traffic to ensure their integrity;
• Provide leadership, direction in protection of assets to avoid financial loss and prevention of fraud throughout the company;
• Investigate customer complaints and recommend actions to be taken;
• Liaise with all other departments and other finance teams to design, develop and implement best practices to assess, manage and prevent fraud;
• Document revenue flows and monitor the same;
• Develop business continuity planning approach, design tools and processes to minimize business interruption and revenue loss due to disasters, sabotage and, network crashes and downtime;
• Update and maintain international rates table.
• Monitor and analyze international traffic routing to ensure Least Cost Routing is regularly applied;
• Monitor and block unauthorized airtime transfers, and unauthorized call routing/refiling;
• Continuously work to understand and mitigate revenue loss to ensure high levels of loss avoidance;
• Analyze and sign-off on commission payments to assess the integrity thereof and compliance with business rules;
• Monitor potential revenue leakages and inflated cost exposures inherent in interconnect trading environments;
• Test changes made to revenue generating software platforms to ensure potential revenue leakage exposures are addressed before operational deployment;
• Perform any other ad hoc duties as may be assigned by the Chief Finance Officer or any other person appointed by the company for this purpose.

Requirements

• Bachelor’s Degree in Finance or any related field
• A Master’s Degree in Finance or any related field is an added advantage
• Minimum of 8 Years work experience with at least 5 years hands-on experience in Telecommunications industry
• Sound project management skills
• Logical and analytical skills
• Interpersonal/communications skills