Retail Store/ Channels Manager at Amy Consulting

• The ideal candidate will manage daily retail activities, drive revenue growth across multiple sales channels, oversee digital marketing and customer engagement initiatives, and ensure seamless end-to-end logistics and fulfillment processes.

Key Responsibilities

Sales & Revenue Management

• Manage and drive in-store and online sales performance to achieve revenue targets.

Channel & Operations Management

• Oversee all sales channels including physical store, website, social commerce platforms, and third-party marketplaces.
• Manage product listings, pricing updates, inventory synchronization, and system accuracy across platforms.
• Maintain and optimize CRM systems, customer databases, and POS systems.
• Ensure operational efficiency across sales, customer service, and fulfillment processes.

Online Marketing & Customer Engagement

• Collaborate on digital marketing campaigns across social media, email marketing, and promotional platforms.
• Monitor customer feedback and engagement metrics to improve brand experience.
• Drive customer loyalty programs and retention strategies.
• Respond to customer inquiries across digital channels and ensure high satisfaction levels.

Product & Merchandising Management

• Curate and design gift packages and promotional bundles based on market trends and customer preferences.
• Manage product assortment, merchandising displays, and in-store presentation.
• Conduct inventory forecasting and stock planning to minimize shortages or overstocking.

Logistics & Fulfillment Management

• Oversee end-to-end order fulfillment, packaging, shipping, and delivery coordination.
• Manage vendor and courier relationships to ensure timely delivery.
• Monitor logistics performance and resolve shipping or delivery issues.
• Ensure quality control standards are maintained for all outgoing products.

Team Leadership & Performance

• Supervise store staff and coordinate cross-functional collaboration.
• Train team members on sales processes, customer service standards, and operational systems.
• Establish performance goals and monitor team productivity.
• Develop and execute strategies to increase foot traffic, online conversions, and customer retention.
• Monitor daily, weekly, and monthly sales metrics and implement improvement initiatives.
• Identify new sales channels and partnership opportunities to expand market reach.

Requirements & Qualifications

• Proven experience in retail management, e-commerce management, or channel management.
• Strong understanding of online sales platforms, POS systems, and CRM tools.
• Experience managing inventory, logistics, and fulfillment processes.
• Knowledge of digital marketing and customer engagement strategies.
• Strong analytical skills with the ability to interpret sales and performance data.
• Excellent leadership, communication, and organizational skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.