Retail Sales Officer at DreamWorks Integrated System Limited

SALES MANAGEMENT

• Meet established Branch Monthly Sales targets by selling products, giving well after-sales services, and creatively driving sales to the store.

•  Ensure exact product requests are issued to customers to avoid sales returns. • Confirm payment transfers from accounts before releasing products to customers.

•  Identify Idle products (i.e. products that had been in stock for over 3 months) in the branch and ensure they are pushed out through offline and Online marketing

•  Ensure consistent and adequate stocking of branches with top-selling products by meeting the required inventory turnaround time from the request level.

•  Ensure that you are always knowledgeable about products by attending periodic product training and staying abreast of the updated price regularly.

•  Send daily scheduled and non-scheduled sales report to your supervisor

CUSTOMER SERVICE MANAGEMENT

• Courteously welcome customers into the store to make purchases and respond to their enquiries. 

• Identify top buyers or active customers of the branch, and establish and solidify relationships with them to ensure repeat purchases.

•  Revert with feedback from customers on demands of new products required at the store for Procurement to provide.

•  Professionally aid customers in making an informed choice of products to purchase using superior product knowledge.

•  Attend to customers' complaints and escalate to the supervisor for quick resolution

ADMINISTRATION MANAGEMENT

• Ensure the retail store is impeccably clean always and products display stands is dust free. 

• Ensure the stores are locked properly following the laid down procedures before leaving the store at any point in time.

• Report all incidents that may occur within the Store to your supervisor or, the appropriate quarters 

• Request for Admin tools from the HQ before the ones in usage runs out 

• Communicate timely with the Admin unit at the HQ on matters which require such attention such as PHCN Bills, Generator Maintenance, CCTV usage, Internet Networks usage, etc   

  QUALIFICATION

• HND/BSC in marketing or any relevant field 

• 1-2 years of experience in retail sales, sales distribution, or marketing

• Excellent communication and interpersonal skills.

• Must be self-motivated

• Proven ability to drive the sales process from plan to close.

• Excellent leadership, coaching, and people management skills.

• A good team player with the ability to adapt to a fast-paced environment.

• Able to work independently and take initiative.

• Ability to maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.