Retail Manager at Zashadu Studios Limited

Role Overview

• The Retail Manager will be the face of Zashadu in-store.
• You will lead store operations, manage and mentor our sales associates, and ensure every customer experiences the luxury Zashadu standard. You will also represent the store at management meetings at our corporate office.

Key Responsibilities

• Oversee daily store operations: opening/closing, visual merchandising, stock display, and maintaining a luxury store environment
• Lead, train, and coach sales associates on product knowledge, customer service, and Zashadu’s brand values
• Ensure every customer receives a personalized, premium shopping experience that reflects the Zashadu brand
• Handle VIP clients and resolve escalated customer issues with professionalism and discretion
• Drive sales and achieve monthly, quarterly, and annual revenue targets
• Monitor sales trends, customer feedback, and competitor activity to improve performanceImplement marketing campaigns, promotions, and new product launches in-store
• Manage inventory,stock control, replenishment, loss prevention, and monthly stock takes
• Attend weekly/monthly management meetings at Adminoffice
• Submit accurate reports on sales, inventory, customer insights, and team performance
• Work closely with Creative, production,Marketing, andother Team Member
• Ensure the store meets Zashadu’s standards for cleanliness, aesthetics, and luxury
• presentation

Qualifications

• Education: HND / B.Sc in Business, Marketing, Fashion, or related fieldStrong leadership and people management skills
• Experience: 3+ years in retail management, preferably in fashion, luxury retail, or premium lifestyle brands
• Excellent communication, sales, and customer service skills
• Deep understanding of luxury customer service and brand representation
• Proficient in POS systems, MS Office, and inventory tools
• Must be presentable, fashion-conscious,
• Expectional attention to detail
• Ability to build and manage long lasting relationships
• Customer experience management
• Preferable female candidate for gender balance.