Retail Display Income Officer at Ascentech Services Limited

Key Responsibilities

• To source for clients that will buy retail store spaces or stores
• To keep proper records of customers' financial details as regards due date and up-to-date payments
• To keep debt levels within agreed targets through the proper and effective management of rent/ service charges and sub-accounts:
• To contact customers by telephone, email, letter and the customer portal in relation to their debt
• To action debt cases in accordance with the association’s policies and procedures, ensuring that clear and comprehensive notes are always recorded.
• To be responsible for the promotion of the most appropriate payment method for a customer and updating the system records accordingly.
• To negotiate with customers by reaching an agreement to clear debts, always ensuring that the maximum affordable amount is agreed.
• To ensure that all agreements and actions are accurately recorded
• The Income Officer will be responsible for taking enforcement action in cases where legal and non-legal remedies are appropriate to control debt levels.
• To contact customers by telephone, email, letter and the customer portal in relation to their debt

Key Experience

• OND, HND or BSc in Financial Accounting or any relevant discipline
• Proper Attention to details
• Strong Analytical skills
• Experience of providing excellent customer focussed services in a social or commercial setting.
• Experience in delivering housing and related services.