Retail Business Manager at Distritech Distribution Limited

Job Summary

• The Retail Business Manager is responsible for overseeing the daily operations of retail stores to ensure they meet financial and operational goals.
• This role involves managing staff, optimizing store performance, driving sales growth, and ensuring exceptional customer service.
• The ideal candidate will possess strong leadership skills, a keen understanding of retail operations, and the ability to implement effective business strategies.

Key Responsibilities
Operational Management:

• Oversee daily store operations, ensuring compliance with company policies and procedures.
• Monitor store performance, including sales, inventory levels, and customer service metrics.
• Implement strategies to improve store performance and achieve financial targets.

Sales and Revenue Growth:

• Develop and execute sales strategies to drive revenue growth and achieve sales targets.
• Analyze sales reports and market trends to identify opportunities for growth.
• Collaborate with the marketing team to develop promotional activities and campaigns.

Staff Management:

• Recruit, train, and manage retail staff to ensure high performance and customer satisfaction.
• Conduct performance reviews, provide feedback, and address any performance issues.
• Foster a positive work environment and promote teamwork among staff.

Customer Service:

• Ensure high standards of customer service are maintained at all times.
• Address customer complaints and resolve issues in a timely and professional manner.
• Develop and implement initiatives to enhance the customer experience.

Inventory Management:

• Oversee inventory control processes, including stock levels, ordering, and replenishment.
• Conduct regular stock audits to ensure accuracy and prevent discrepancies.
• Manage merchandise displays and ensure the store is visually appealing and organized.

Financial Management:

• Prepare and manage the store budget, including expenses and revenue forecasting.
• Analyze financial reports to track performance and identify areas for improvement.
• Ensure adherence to financial policies and procedures.

Reporting and Analysis:

• Prepare regular reports on store performance, sales, and customer feedback.
• Analyze data to identify trends, challenges, and opportunities for improvement.
• Provide recommendations to senior management based on performance analysis.

Qualifications

• Bachelor’s Degree in Business Administration, Retail Management, or a related field.
• Proven experience in retail management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong analytical skills and the ability to interpret financial data.
• Proficiency in retail management software and Microsoft Office Suite.