Retail Associate at House of Sota

Duties

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.

Qualifications

• BSc / HND qualification
• At least 2 years work experience.
• Previous experience in sales and customer care roles
• Strong phone and verbal communication skills along with active listening
• Good negotiation and problem solving skills
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively.

Remuneration
Attractive.