Retail Analyst - South Africa at RedCloud Technology

he role

• As the Retail Analyst (South Africa), you will be responsible for analysing data related to Sales operations and digital adoption on our open commerce platform.
• Your role involves extracting meaningful insights, identifying trends, and providing recommendations to enhance the platform's performance and user experience.
• The successful candidate should have background in data analytics. The successful candidate report to Operations Manager. 

Responsibilities
Sales Operations Analysis:

• Analyse Field visits data to report on daily productivity trends and monitor key performance indicators (KPIs) with a view to optimize field team output.
• Evaluate the effectiveness of Field team strategies and provide recommendations for improvement e.g. Buying frequency, Visit Plan indicators
• Conduct trend analysis on various data sets, including product sales, user engagement, and platform utilization.
• Collaborate with the sales team to understand market dynamics and customer behaviour while aligning data analysis with business goals.
• Provide data-driven insights to support marketing campaigns and sales initiatives and create detailed reports and visualizations to communicate findings to stakeholders.
• Conduct ad hoc analysis based on specific business queries or challenges.

KPI Monitoring:

• Daily and Monthly monitoring and reporting on key performance metrics related to all Retail Growth Team Members across the hierarchy.
• Identify areas of improvement and work with relevant teams to implement changes.
• Profitability Tracking ‚Tracking outcomes in terms of total Retail Growth trading volume vs. Spend (i.e. Marketing Outgo & Logistics Outgo) vs. Commission to determine Distributor and AM level profitability outcomes.

User Experience Enhancement:

• Analyse user feedback (CX Data) and behaviour to suggest improvements in the overall user experience.
• Collaborate with the product development team to implement user-centric changes.

Experience we think you'll need

• Minimum 3-5 years professional experience
• Bachelor degree in business, Statistics, Data Science, or a related field.
• Proven experience as a Retail Analyst or similar role.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and software (Power BI, Tableau, ThoughtSpot (preferable))
• Excellent communication skills for conveying complex data insights to non-technical stakeholders.
• Knowledge of the FMCG sector and digital commerce platforms is a plus.
• Keen attention to detail and adherence to deadlines
• Ability to work independently with high degree of accountability, while also able to collaborate cross-functionally with other departments.

Technical Requirement:

• Office 365, MS PowerPoint,  Advance MS Excel knowledge
• T-SQL
• Data visualisation tools (like Tableau, Thought Spot and Power BI)
• Ability to analyse and draw insights from data.