Restaurant Operations Manager at Ivee Consulting Limited

Job Description

• The Restaurant Manager oversees the day-to-day operations of a restaurant, ensuring a smooth and profitable operation, exceptional customer service, and staff management.

Key Responsibilities

• Customer Service: Ensure a culture of exceptional customer service, creating an inviting and unforgettable lunch experience for all guests. - Address and resolve guest issues, complaints, and concerns promptly, ensuring their satisfaction.
• Staff Management: Manage and assist in training restaurant staff, including servers, hosts, bartenders, and specialized positions.
• Financial Performance: Monitor and analyze financial data, including sales, costs, and profitability.Develop effective financial strategies to achieve revenue targets, control expenses, and maximize revenue opportunities.
• Quality Control: Maintain unwavering commitment to the highest standards of food and beverage quality, presentation, and service. Continuously monitor food preparation processes and service standards to ensure consistency.
• Inventory Management: Oversee inventory control processes, including ordering, receiving, and monitoring stock levels. Implement efficient inventory management practices to minimize waste and optimize resource utilization.
• Operations Coordination: Efficiently coordinate daily operations of the Front of the House and Back of the House to ensure seamless service. Supervise restaurant shifts, managing staff assignments, and addressing operational challenges.
• Complaint Resolution: Address customer complaints efficiently and accurately, ensuring timely resolution and guest satisfaction. Take proactive steps to prevent recurring issues.
• Vendor Management: Regularly review product quality and explore new vendor opportunities to enhance offerings. Negotiate and establish relationships with vendors to secure quality supplies and ingredients.
• HR Support: Collaborate with the HR department to appraise staff performance, provide constructive feedback, and implement improvement plans. Assist in HR-related tasks, including recruitment and training initiatives.
• Cost Control and Reporting: 20. Identify cost-saving measures and operational efficiencies to control expenses. Generate detailed weekly, monthly, and annual financial reports, monitoring revenues and expenses.
• Community Engagement and Brand Promotion: Actively promote the restaurant within the local community through word-of-mouth, community involvement, and restaurant events. Suggest and implement strategies to expand the restaurant's audience, such as group discounts and social media marketing.
• Policy Implementation: Implement policies and protocols that ensure the restaurant's long-term success and sustainability. Ensure compliance with sanitation and safety regulations.

Key Performance Indicators (KPIs)

• Financial Performance
• Customer Satisfaction
• Staff Training and Development
• Reservation and Table Turnover
• Food and Beverage Quality
• Health and Safety Compliance
• Employee Retention and Satisfaction
• Online Presence and Positive Reviews

Requirements

• Previous experience in restaurant management or a related role.
• Strong leadership, organisational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Knowledge of restaurant operations, safety, and sanitation regulations.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• Proficiency in using restaurant management software and point-of-sale systems.