Restaurant Cashier at Domeo Resources International (DRI)

Main Function

• The Restaurant Cashier is responsible for accurately processing customer orders and payments using tablet-based ordering systems and the Point-of-Sale (POS) platform.
• The role ensures smooth transaction handling, proper cash reconciliation, and accurate recording of daily sales and inventory intake from the back of house ata fast-food restaurant.
• The cashier also maintains a clean, organised, and welcoming cashiering environment to support efficient restaurant operations and positive customer experiences.

Role Responsibilities
Order Processing & Customer Service:

• Receive and process customer orders using the restaurant’s tablet ordering system.
• Accurately input orders into the POS system for kitchen and service coordination.
• Provide clear communication to customers regarding orders, payments, and receipts.
• Handle customer inquiries politely and escalate complaints or issues to supervisors when necessary.

Payment Handling & POS Operations:

• Process customer payments through the POS system using cash, card, or other approved payment methods.
• Issue accurate receipts and maintain proper transaction records.
• Ensure all sales are properly recorded in the POS system.
• Verify that transactions are correctly logged before closing each order.

Cash Management & Reconciliation:

• Maintain responsibility for assigned cash drawer during the shift.
• Perform daily cash reconciliation and ensure the balance matches POS transaction records.
• Report any discrepancies in cash or payment records to the supervisor immediately.
• Maintain secure handling of cash and other payment instruments.

Sales & Inventory Recording:

• Record intake of items received from the back of house (kitchen or store) when required.
• Assist in tracking daily sales records and supporting stock monitoring processes.
• Ensure accurate documentation of items sold and inventory movements.

Workstation & Environment Maintenance:

• Maintain a clean, organised, and hygienic cashier station at all times.
• Ensure tablets, POS devices, printers, and related equipment are functioning properly.
• Report equipment issues promptly to management.
• Adhere to restaurant hygiene, safety, and operational standards.

Operational Support:

• Assist the service team during peak periods when necessary.
• Support the restaurant team in maintaining efficient front-of-house operations.
• Follow opening and closing procedures for the cashier station.

Qualifications and Requirements
Education and Certifications:

• Minimum of OND, HND, or Bachelor’s Degree in Accounting, Business Administration, or a related field is preferred.
• Secondary school certificate with relevant cashiering experience may also be considered.

Experience:

• 1–2 years of experience as a cashier in a restaurant, fastfood, or hospitality environment preferred.
• Experience using POS systems and digital order-taking devices is an advantage.

Skills:
Cash Handling & Accuracy:

• Strong numerical ability and attention to detail.
• Ability to accurately handle cash, card payments, and reconciliation.

Technical Skills:

• Familiarity with POS systems and tablet-based order processing.
• Basic computer literacy and ability to learn new digital systems quickly.

Customer Service:

• Friendly, professional, and courteous interaction with customers.
• Ability to communicate clearly and handle customer requests efficiently.

Organisation & Cleanliness:

• Strong organisational skills with the ability to maintain a tidy and efficient workstation.
• Commitment to maintaining hygiene and cleanliness standards.

Integrity & Reliability:

• High level of honesty and accountability in handling financial transactions.
• Ability to work responsibly with minimal supervision.