Main purpose of job:
The main purpose of this job is to provide routine stewarding duties and support to the Residence Manager and Team
The Steward supports the effective day to day operation of the Residence by delivering high quality service across hospitality, events, housekeeping support, and general operational duties. The role contributes to maintaining a professional, welcoming environment for residents, guests, and official visitors.
This position provides operational support only and does not include administrative cover for the Residence Manager.
Roles and responsibilities:
- Provide operational support to ensure smooth running of residence activities and assist with event-related coordination in the absence of the Residence Manager: 20%
- Daily general upkeep and cleanliness of the residential entertainment areas: 10%
- To keep pantry, drinks refrigerator, and cupboards well stocked at all times and maintain sufficient supplies of other household items, including caring for china and stock keeping silver, cutlery and glassware and conduct regular drinks stock valuation: 10%
- Check equipment daily to ensure they are in good working condition and promptly report any defects/malfunctions to the Residence Manager: 10%
- Understand and practice the principles of environmental stewardship: 10%
- Liaise with the Chef on food and drink requirements for proposed menu for functions: 10%
- To work with the Chef on table setting and managing the food and beverage service: 10%
- Contact additional stewards as required once numbers agreed with residence manager: 5%
- Assist in the set up and break down of service areas for all special functions (buffet, barbecue, etc.): 15%
Essential qualifications, skills and experience
- A minimum of 2-3 years’ work experience
- Fluency in written and spoken English
- Basic knowledge of food and beverage service protocols
- Knowledge and experience in food and wine pairing
- Previous experience of working in diplomatic, events management or high-profile professional hospitality industry
- Able to work accurately on own initiative without direct supervision, while keeping the team appropriately informed
- Customer focus with ability to interact with contacts at all levels, both internal and external
- Strong interpersonal and communication skills
- Courteous and discreet manners
- Ability to prioritise, effectively manage and multitask
- Excellent organisational and administrative skills, with an eye for detail
Desirable qualifications, skills and experience
- Flexibility to work evenings (and occasionally at weekend events)
- Good IT skills and working knowledge of Microsoft Office
- Basic knowledge of food and beverage service protocols
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