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  • Posted: Sep 13, 2021
    Deadline: Sep 24, 2021
  • An island resort that offers more than just sun, sand, and sea! A resort full of surprises, fun activities, lively entertainment, and smiling faces that are sure to give your holiday so much more.
    Read more about this company


    Reservation Officer

    Industry: Hospitality

    Location: Snake Island - Lagos


      The Reservation Officer responds to reservation requests from guests, Sales agents, and referral networks made through various communication platforms. He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation records promptly in accordance with guests' booking confirmations.


    • Assist and advise customers who may be choosing from a variety of accommodation  options.
    • Making reservations for customers based on their various requirements and budgetary allowances.
    • Check the availability of accommodation or transportation on the customers’ desired travel dates.
    • Help plan the logistics by suggesting options.
    • Process payments and sending confirmation details to customers.
    • Sort out any issues that may arise with bookings or reservations.
    • Sell and promote reservation services.
    • Answering any questions customers might have about the reservation process.
    • Up-sell, when appropriate, by informing customers of additional services or special packages .
    • Provide support to customers who may need to amend or cancel a reservation.

    Qualification and Experience

    • Diploma, OND, HND or Bachelor’s degree in any field of study.
    • Minimum of 3 years experience obtained in a well-structured Hotel or Resort
    • Must have Software knowledge used in the hospitality industry.

    Skills and Compentencies

    Strong math skills and understanding of basic financial concepts

    • Customer-service experience.
    • Excellent written and verbal communication skills.
    • Multi-tasking and time-management skills, with the ability to prioritize tasks.
    • Proficient in microsoft office suite.
    • Data entry experience.
    • Flexible working hours.

    Salary:  70,000 Naira

    Accommodation will be provided and free breakfast.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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