Research Lead - Customer Insights at M-KOPA

What You Need

• The Research Lead will run user research from start to finish, based in Nigeria and supporting all M-KOPA markets, to generate clear insights that guide product and experience decisions.

Required Experience:

• Strong qualitative research methodologies, research design, and UXR data reporting with at least 2 years experience in User Experience Research
• Expertise in conducting in-depth interviews and usability testing
• Experience designing robust research studies with clear methodologies and sampling strategies
• Proven ability to transform raw research data into strategic recommendations

Why This Role Matters to You 

• This role offers a unique opportunity to develop advanced research skills across multiple African markets, working with rich customer data and building strategic relationships with product leaders and executives.
• You'll contribute to shaping research practices, collaborate with team members to elevate research standards, and see insights translate into real-world impact.
• If you're passionate about using research to drive meaningful change in emerging markets while advancing your career in a fast-growing fintech company, this role provides the perfect platform to deepen your research expertise and make your mark on both customer experience and business strategy.