Research and Impact Coordinator at Translators without Borders (TWB)

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team

• the flexibility of home-based/remote work

• accommodation and per diems when on deployment

• annual leave and floating holidays

The role

The Research and Impact Coordinator leads on the design and delivery of original research on language and communication obstacles to the reach, impact and accountability of the humanitarian response in northeast Nigeria. They are responsible for ensuring that results-based planning is integrated into program design and that research is used to inform and improve the provision of language services throughout the program and language-inclusive practices across the humanitarian response. The Research and Impact Coordinator will ensure monitoring systems are in place and effectively used. The Research and Impact Coordinator will seek opportunities to ensure impact measurement, documentation, data collection and analyses and dissemination of lessons learnt with the intention of improving communication practices within humanitarian and development organizations across the response and within CLEAR Global.

The Research and Impact Coordinator will report to the Nigeria Country Director and will work in close partnership with the Data Solutions Manager and the Global Researcher in CLEAR Global’s Research, Advocacy and Data (RAD) team.

The role will evolve during the course of the initial deployment as projects and activities develop so flexibility and the willingness to adapt to constantly changing circumstances especially within the Rohingya camps and nationwide is important.

Responsibilities

Design and lead project implementation

• Design and coordinate formative qualitative and quantitative research projects related to language and communication in humanitarian crises in line with CLEAR Global’s research standards.

• Design and coordinate participatory research and co-creation processes to develop appropriate technology-enabled solutions for communication with communities and community feedback and accountability mechanisms with affected populations.

• Coordinate data collection, data management, and data processing ensuring that all data is handled confidentially and along data protection guidelines.

• Analyze quantitative and qualitative data, leading and documenting a collegial rolling review of emerging findings and discussion of the implications both for humanitarian policy and practice, for the ongoing implementation of the research, and for CLEAR Global’s advocacy purposes.

• Develop together with the global Research, Advocacy and Data (RAD) team an innovative research agenda for CLEAR Global’s future research in the response in Northeast Nigeria.

• Manage assigned research staff, data collectors, and consultants as needed.

Development and implementation of CLEAR Global’s research standards

• Provide support to the global RAD team to further develop qualitative research methods and processes, including research design, delivery, analysis and reporting for qualitative projects.

• Provide support to the Program team to deliver high-quality evaluations. This will include writing and assessing proposals, providing ongoing support to internal and external researchers and quality-assuring protocols and reports.

• Setting direction for and undertaking quality assurance of qualitative and mixed-methods projects.

Evidence gathering and impact measuring

• Develop innovative tools and processes for tracking the outputs of various language-related activities, including, but not limited to: translations of documents and messages, advocacy, training, and capacity building of interpreters.

• Liaise with a wide range of organizations to discover and gather information that relates to the provision and effectiveness of language and communication support.

• Liaise with partners to produce concise narratives that capture progress against indicators and provide both management and donors with accurate and user-friendly information.

• Seek out reports, research, and programs from various actors across the response to analyze trends in language and communication practices.

• Liaise with consortium partners to design and implement mid-term and end-term evaluations of projects, based on new perspectives on the wants and needs of the affected people.

• Develop innovative methods to measure the impact on affected communities when they have access to communication in the appropriate format and language.

Reporting

• Ensure efficient systems are in place for program staff to collect and compile relevant and concise information for routine donor reporting requirements and occasional special reports as required.

• Input into CLEAR Global’s overall crisis response reporting to the Humanitarian Innovation Fund.

• Provide regular internal updates on research advances and preliminary results.

• Produce research reports for external publication.

• Produce evidence-based recommendations and guidelines related to communication and language to support other humanitarian agencies.

• Produce and present findings in presentation format to various humanitarian agencies and donors.

Please note that these roles and responsibilities are approximate and may change over time.

Qualifications

The Research and Impact Coordinator should be a creative self-starter with a strong sense of initiative and enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player who agrees with CLEAR Global’s Core Values and can work in field location and virtually collaborate with team members based throughout the world.

Requirements

• Master’s degree in a relevant subject (anthropology, social sciences, sociolinguistics)

• 5+ years of social science research in development or humanitarian contexts

• Experience designing and implementing field-based research projects utilizing qualitative or mixed methodologies

• First-hand experience of humanitarian program implementation; experience of Communicating with Communities (CwC) programming and/or Community Feedback and Accountability Mechanisms (CFM) a plus

• Experience with MEAL in a humanitarian program context, and demonstrable understanding of how data supports program learning

• Willingness to work in insecure environments required, experience of working in insecure environments a plus

• Availability to deploy for field assessments in humanitarian contexts for periods of several weeks, and flexibility to deploy potentially at short notice and manage logistical contingencies

• Ability to communicate scientific data to communities, program staff, and partners in a simple and clear manner

• Verbal and written fluency in English; strong written communication skills

• Proficiency in one or more other languages relevant to Northeast Nigeria a plus

• Ability to analyze and visualize quantitative data using Excel or Google Sheets

• Experience and competency working with Nvivo, ARCgis, Tableau, or other specialized software a plus

• Experience designing and conducting multilingual surveys using Kobo DataCollect a plus

• Experience working in Northeast Nigeria a plus

About CLEAR Global

CLEAR Global believes that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Originally founded in 1993 in France (as Traducteurs sans Frontières), CLEAR Global translates millions of words of life-saving and life-changing information a year.

Core Values

CLEAR Global employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.

Integrity: CLEAR Global believes that every person, whether it is the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.

Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.

Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.

Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.

Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.