Repossession Officer at Koolboks

Job Summary:

• As a Repossession Officer, you will be responsible for locating and reclaiming Koolboks products from customers with overdue accounts. This role involves on-the-ground investigations, professional recovery of products, and collaborating with internal teams to ensure seamless processes — all while delivering exceptional customer service.

Responsibilities:

• Locate and recover Koolboks products from defaulting customers.
• Conduct field visits to assess product status.
• Negotiate with customers for voluntary returns or resolve outstanding issues.
• Ensure all recoveries are handled lawfully and respectfully.
• Maintain accurate and detailed documentation (photos, reports, etc.).
• Collaborate with collections, legal, and logistics teams.
• Provide daily reports on assigned recovery cases.
• Stay informed on laws governing debt collection.
• Handle customer concerns professionally.
• Ensure care and safety of products during retrieval and transport.

Requirements:

• Minimum of OND/HND/BSc in any relevant field.
• Prior experience in field recovery or repossession is a plus.
• Strong negotiation and interpersonal skills.
• Ability to work independently and travel as required.
• High integrity and a professional approach.