Relationship Officer at Trefoil Networks

Unit: TFHOST

Reports to: Head, Sales & Biz Dev

Main Function

Relationship Officer oversees all sales activities in assigned locations to ensure that they run smoothly, efficiently and achieve targets.  The Relationship Officer Serves as the company’s official representative to target audiences, business partners and alliances, important stakeholders and other third-party collaborations.

Role Responsibilities

• Build a solid customer base and a cordial relationship
• Support old customers and build new channels dealers for the business.
• Partner with developer’s community to increase reach and brand awareness.
• Working with the marketing department to ensure that the company is reaching its target audience.
• Give prompt reports on crucial issues to direct line manager and suggest answers where obtainable
• Maintaining an accurate record of all sales activities, scheduled customer appointments and customer complaints.
• Answering all customers' questions and escalating complex issues to the relevant departments.
• Develop VPS and E mail hosting clients across all sectors.

Competencies/Skills

• Sound knowledge of sales strategies and industry regulations
• Strong analytical and problem-solving skills
• Effective communication skills
• Exceptional customer services skills

Behavioral Qualities/Other Competences

• Resourcefulness
• Personal integrity and high work ethical standards
• Tech savvy
• Active listening
• Resilience
• Self-motivated
• Technology product knowledge

Qualifications/Experience

• B.SC or HND in Sales and Marketing
• 3-4 years’ working experience in similar role.