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  • Posted: May 23, 2022
    Deadline: Jul 4, 2022
  • Personal Trust Microfinance Bank is a microfinance bank operating in Lagos, Nigeria. The Bank was licensed by the Central Bank of Nigeria to operate as a state microfinance bank in year 2014. Formerly known as Personal Trust Savings and Loans, it was first registered in 1993 and operated as a mortgage bank until its conversion in 2014. Following the enabl...
    Read more about this company


    Relationship Officer

    Job summary

    • A Relationship Officer is responsible for prospecting, marketing, business development and income generation in line with the key performance indicators.
    • The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

    Duties and Responsibilities

    • Achieve growth within the Key performance indicators; liability and risk asset generation, account opening, income generation, and e-banking product offerings.
    • Evaluate the creditworthiness of customers by processing loan applications and documentation.
    • Monitors active loans and enforces collection and recoveries.
    • Ensures the achievement of all budget parameters.
    • Develop referral networks and cross-sell products and services.
    • Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
    • Actively seek out new sales opportunities through cold calling, networking and referrals.
    • Expedites the resolution of complaints to maximize satisfaction and boost customer service experience.
    • Achieve a healthy portfolio and deposit mix.
    • Executes marketing strategy and develops marketing campaigns.
    • Ensures compliance with all internal policies and regulatory guidelines.
    • Monitors competition by gathering current marketplace information on pricing, products, etc.
    • Recommends changes in products, services, and policies by evaluating results and competitive developments.
    • Identify potential loan markets and develop r+eferral networks.
    • Perform any other duties as may be assigned by Management.


    • HND / B.Sc in Social Science or any other related course.
    • Evidence of completion / exemption of / from NYSC.


    • 3 - 10 years of work experience.
    • Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.


    • Demonstrated ability to communicate, present and influence credibly and effectively at all societal levels.
    • Proven ability to drive the sales process.
    • Strong business sense and industry expertise.
    • Basic understanding of sales principles and customer service practices.
    • Friendly, helpful, confident and engaging personality.
    • Excellent communication and interpersonal skills.
    • Ability to work in a goal-oriented environment.
    • Ability to work in a team.
    • Strong planning, organizational and time management abilities.
    • Proficient in the use of MS Office suite.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

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