Relationship Officer/Manager at Keystone Bank

Job Description

• The ideal candidate must be able to build and cultivate relationships with potential and existing customers and translate those relationships into profitable business for the Bank.

Responsibilities

• Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the retail and commercial sectors of the market
• Identify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needs
• Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions
• Analyze and screen applications for credit based on the Bank’s credit risk procedures
• Initiate and carry out recovery action on non-performing credit facilities on assigned accounts
• Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
• Ensure timely resolution of customer complaints and issues
• Prepare periodic activity and performance reports
• Participate in team meetings
• Act on behalf of and perform other tasks as assigned by the Business Team Lead

Qualifications/Skills/Competences

• Bachelor's degree
• 2-6 years of sales and client relationship experience
• Good knowledge of credit management
• Ability to manage multiple projects and clients
• Ability to take initiative and demonstrate persistence
• Creative and Innovative
• Good negotiation skills
• Strong communication and interpersonal skills