Relationship Officer - Import at EFL Limited

Job Summary

• We are hiring a Relationship Officer - Import to manage and strengthen relationships with import customers.
• This role focuses on logistics, customs clearing, and supply chain optimization to ensure smooth and compliant shipment handling.

Responsibilities

• Act as the primary liaison between EFL Logistics and import customers, addressing inquiries and providing timely solutions.
• Build and maintain strong client relationships to enhance satisfaction and loyalty.
• Provide regular shipment updates, including status, delays, and other key information.
• Ensure compliance with import regulations, customs clearance procedures, and documentation requirements.
• Guide clients through the customs clearing process, including tracking shipments, duty assessment, payment processing, regulatory compliance (NAFDAC, SON), and coordinating haulage.
• Work closely with customs and regulatory agencies to expedite clearance and resolve issues.
• Keep clients informed of changes in import policies, tariffs, and duties.
• Prepare and review shipping documents, invoices, bills of lading, and customs declarations.
• Provide daily reports on operational performance and service metrics.
• Analyze client feedback to improve delivery service.
• Build strong relationships with business partners, government officials, and industry groups to support company goals.

What We Are Looking For

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Logistics & Customer Relationship Management certification is a plus.
• 3 - 5 years in import logistics, customs clearing, or supply chain management.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) for reporting and data analysis.
• Strong understanding of customs regulations, import documentation, bonded operations, Incoterms, and global shipping practices.
• Excellent communication, negotiation, relationship management, and conflict resolution skills.
• Service-oriented, solution-driven, and adaptable in a fast-paced environment.
• Team players with strong verbal and written communication skills.