Relationship Officer (HNI) at FSDH Merchant Bank Limited

About the job

Duties and Responsibilities:

• Identify and develop new business relationships with HNI segments through professional, social and personal networks in line with the Company’s sales strategy to increase client satisfaction and company’s market share.
• Responsible for High net-worth Individuals (HNIs) client acquisition by developing and managing the pipeline of business opportunities.
• Execute and manage the HNI Sales strategy and business plan, taking into account the market opportunity/growth potential, competitor activity and existing capabilities.
• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads generated and current clients.
• Maintain relationship with clients, prospects, and other Asset managers in the market in order to improve the sales of the company’s products
• Handle HNI advisory/AUM by providing informative and support oriented services to all existing and potential clients.
• Ensure effective response time to all enquiries and provide timely solutions based on their requests.
• Timely resolution of customer complaints by proactively identifying problems and taking appropriate remedial action
• Monitor industry trends and obtain the necessary market information to be used for product development.
• Ensure timely rendition and preparation of all reports as and when due. All duties that may be assigned by the Managing Director

Key Requirements:

• Minimum of a Bachelors Degree. Other relevant professional qualifications may be an added advantage.
• 6 -8 years professional experience
• Good Business Writing and Communication skills
• Excellent Customer Service skills
• Strong presentation and communication skills
• Strong public relations skills
• Good interpersonal skills to create and sustain excellent relationships with clients and colleagues.
• Excellent Leadership skills.
• Very good understanding of the Nigerian financial market
• Negotiation Skills