Relationship Officer at Efficacy Construction Company

Job Description

• We are looking for a customer-centred Relationship Officer with experience in the real estate industry who will engage with clients and preserve trusting relationships.
• The ideal candidate should like meeting new people and be able to interact with people in various ways such as in person, through emails, and talking over the phone.
• You must possess excellent communication skills and maintain the organisation's core values.

Work Duties

• Market company properties for sale and leases on all social media platforms.
• Manage and resolve complaints made by customers.
• Prepare business documents, such as allocation letters and deeds of assignment.
• Handle post-construction inquiries from clients.
• Listen to and comprehend the client’s problems with the intent to solve them.
• Resolve client and resident complaints quickly and efficiently.
• Keep clients updated on the latest products to increase sales.
• Prepare and send weekly Newsletters.

Qualifications and Background

• Minimum of HND in Marketing or related fields
• 3 - 5 years of experience with most years in a Customer Service Role.
• Experience working in the Nigerian Real Estate Industry is a plus.
• Excellent interpersonal skills.
• Proficiency in the use of Microsoft Word and Excel.
• Good telephone etiquette.
• Ability to multitask.
• Experience working in a fast-paced environment.
• Highly organised, thorough and detail-oriented.
• Superior problem-solving skills in business and everyday situations.
• Ability to apply critical thinking skills to resolve complex issues.
• Ability to remain calm in frustrating situations.
• Effective written and oral communication abilities.
• Excellent recordkeeping and data entry skills.