Relationship Officer at Clina-Lancet

Follows up on prospective client leads provided by Lancet’s New Business division in order to plan and make appointments with prospective clients.

Meets prospective new business clients to represent and sell Lancet services and benefit and expand Lancet market share in business occupational health sector.

Prepares pricing structure for new prospective clients and forwards company credit application documentation to New Business section for processing and registration on laboratory information system.

Provides necessary consumables to newly recruited company in accordance with relevant service level agreement entered into with such company.

Visits newly recruited and existing company client representatives to establish whether their service level requirements are met to ensure retention of company clients and continuous provision of information to such clients.

Handles and/ or refers service related queries from clients in order to meet service level agreement requirements.

Prepares and presents weekly and monthly business reports in the prescribed format to Marketing Director to ensure sharing of relevant and critical business information and analysis of trends/ implementation of corrective measures where relevant.