Relationship Officer at Boctrust Microfinance Bank

Responsibilties

• Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.
• Understand customer needs, preferences, and expectations to provide personalized service and support.
• Promote products and services to clients through effective sales presentations, demonstrations, and discussions.
• Identify opportunities to cross-sell or upsell products and services to existing clients.
• Respond to inquiries, complaints, and requests from clients in a timely and professional manner.
• Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.
• Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.
• Keep updated on industry trends, market developments, and competitor activities to identify opportunities and challenges.
• Maintain accurate and organized records of client interactions, transactions, and sales activities.
• Participate in training and professional development activities to enhance sales and relationship management skills.

Qualifications

• Excellent communication, interpersonal, and presentation skills
• Strong sales, customer service, and relationship management experience
• Proficiency in banking software, digital platforms, and data management tools
• Previous experience in a similar position, preferably in the banking or financial services sector
• Proven ability to meet or exceed sales targets
• Understanding of banking products and services.