Relationship Manager, Retail Banking (Lagos & Southwest) at First Bank

DUTIES & RESPONSIBILITIES 

• Supervise activities of retail marketing staff to ensure timely and efficient service delivery to customers. 
• Promote the sales and service culture through coaching, guidance and staff motivation 
• Ensure achievement of monthly and annual targets 
• Approve expenditure for the branch marketing team within limits 
• Ensure branch operating cost is within approved budget 
• Ensure zero tolerance for inactive/dormant accounts 
• Manage all staff in the team to achieve increased value creation, volume of business and enhanced profitability for the bank 
• Ensure effective risk asset appraisal, disbursement and monitoring 
• Provide timely and accurate reports in prescribed formats and intervals 
• Ensure excellent working relationship with the branch operations staff 
• Perform all other duties as assigned by the Group Head.

JOB REQUIREMENTS

Education

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees (MBA)/Professional Certificate will be an added advantage

 Experience

• Minimum of 5 years relevant experience and at least 2 years in management position with responsibility in Retail & marketing units, relationship management, product management and Marketing and retail sales.

Knowledge

• Financial advisory
• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Banking Operations, Products & Services
• Customer Service
• Marketing/ Sales 
• Business/ Product Development
• Budget Planning & Control  
• Financial Analysis Business/ Operational Strategy
• Strategic Business Planning