Relationship Manager - Premier Banking at Ecobank Nigeria

Job Description

Business and Financial performance 

• Acquisition of new high-value clients in line with laid down target market criteria
• Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Ensure financial performance across assigned targets for liability, assets & wealth management products
• Ensure that client instructions are duly affected by applying all standard checks and controls in coordination with other departments.
• Achieve a high level  level of knowledge of Premier Banking products and services by keeping up to date with related developments.
• Strong understanding of economics and financial markets, focusing on the fixed income and equity space, as well as developments and trends in the global wealth management sector

Customer Excellence 

• Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
• Implement and embody the bank’s RACE-IT culture and principles when dealing with customers 
• Ensure excellent service to all Premier clients with zero tolerant for complaints

Leadership and people management 

• Track and provide weekly reports on Portfolio performance at RM level
• Team Player – collaborates with other RMs within the segment for increased productivity.
• Work closely in line with the Branch & Operations Team to deliver exceptional customer service

Process, control, and operational performance 

• Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.

Strategic initiatives 

• Implement the communicated strategic initiatives that will create business growth