Relationship Manager, Personal Banking - Kano at Optimus Bank

Job Description

We are seeking a dedicated and dynamic Relationship Manager to join our Retail Banking team in Jigawa. 

Responsibilities Include:

• Identify opportunities to cross-sell and upsell banking products and services
• Provide overall leadership and continually enhance team performance in various areas to achieve quality customer service delivery.
• Drive business growth and achieve set revenue, quality risks assets and deposit mobilization targets through effective relationship management.
• Customer acquisition
• Proper onboarding of new customer, (funding account, linking of ATM card and onboard on Mobile Application)
• Developing new relationships and managing existing ones
• Daily engagement with customers for deposit mobilization
• Salary accounts acquisition
• Booking of quality loans
• POS terminal deployment and driving of collection.
• Relationship management with all customers of the Bank
• Delivery of excellent customer services to customers
• Preparation of weekly and monthly performance review documents
• Responsible for managing the team members (Account officers and DSA)

Requirements

• Candidate should be a resident of Jigawa
• Bachelor's degree in Business, Finance, or related field
• Proven experience in commercial banking
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• In-depth knowledge of banking products and services
• Minimum of 4-5 years of experience in a similar role
• Confidence and proficiency in personal banking operations
• Proven track record of successful client relationship management
• Strong analytical and problem-solving skills