Relationship Manager at Leadway Assurance Company

Job Purpose Statement

• This role will be responsible for technical reference point between LAC and its various partners including Brokers, Direct and other Business Channels especially large customer accounts and possible loss/impact on the company if an error occurs. More so, would be expected to deliver new accounts (number in line with KPI of the team) and 100% of renewals on all existing accounts. The scope of cover include General Business and Group Life.

The role entails

•  Relationship management and maintaining close rapport between the company and its clients.
• Analyze risks and develop solutions for clients’ needs as well as collating, sorting, processing and interpreting any request relating to life and non-life business & Operations. 
• Prompt service delivery that supports great customer experiences and operational  efficiency towards market leadership and be a key advocate of employee optimization.

These objectives will be achieved through effective:

• Managing the business relationship between LAC and our various brokers/ customers and partners through the Relationship Officers.
• Increase premium Income from various brokers/ customers/ partners on our General Business, Group Life and Group Deposit Administration
• Pitch pack/ proposal document for the target client/ client segment for New business acquisition
• Ensure 100% renewal of Existing General Business, Group Life and Group Deposits Schemes
• Follow-up of outstanding Credit Notes and pending premium  reconciliation with Brokers/Clients/Partners
• Drive growth through increased focus on SMEs and smaller corporates while effectively managing public sector portfolio
• Increase policy count from various brokers/ customers/ partners
• Acquiring retaining & building a long term relationship with targeted audience
• Increase General Business/Life database thereby guaranteeing huge prospects thereby optimizing growth & profitability
• Proactive review of achievable & competitive activities in the market
• Maintaining persistent follow up plans to ensure continuity of patronage

Ideal Job Specifications

Academic:

• Bachelor’s Degree or equivalent from a recognized University (Business Related preferred)
• Master’s Degree in added advantage.
• Desired work experience:
• 5+ years’ work-experience, 2 of which must be in a Sales/relationship management role.
• Exposure to digital business models like e-commerce, B2B, B2C marketplaces is desirable.
• Must have hands-on Sales and practical experience in relationship management a corporate organization
• Strong experience in consumer facing product management and design thinking
• Financial industry experience preferred but open if relevant to digital and non-digital sales goals
• Demonstrated actual practice providing practical solution to people problems
• A proven knowledge of all aspects Life Business and ability to engage and build meaningful relationships