Relationship Manager at iRecharge Tech-Innovations

Responsibilities

• Acquisition, retention and management of Merchants.
• Manage relationships with key stakeholders within the electricity DISCO and other service providers.
• Identify challenges that may limit collections, and volumes and seek ways to resolve them.
• Forward upselling and cross-selling opportunities to the sales team.
• Gain solid knowledge of competitors and their marketing techniques.
• Serve as the lead point of contact for the company within coverage areas.
• Drive adoption of company solutions in an efficient and cost-effective manner
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Assist with challenging client requests or issue escalations as needed.
• Initiating and coordinating business development initiatives geared towards the growth of the Merchant network.
• Report and track the performance of the premium Merchants.
• Responding to Merchant queries within the agreed turnaround time.
• Maintaining the Merchant’s Database to ensure up-to-date and accurate information.
• Ensure the company’s average monthly collections target is always exceeded.

Requirements

• Bachelor's degree in Business Administration, Social Sciences or other related discipline.
• 2 years experience.