Relationship Manager at FairMoney

Roles and Responsibilities

• S/he will be responsible for driving the Merchant Acquiring business across various merchant sectors (Supermarkets, Pharmacies, Filling Stations, Eateries & Restaurants, Lounges & Bars, and Hotels) within the region and developing strategies to increase sales revenue
• Develop plans and strategic initiatives to grow the Merchant Acquisition business and achieve the company's sales goals
• Manage and lead the Merchant Acquisition team within the region to deliver profitable growth
• Daily, weekly, and monthly monitoring of the KPIs of the Merchant team within the assigned region is required, ensuring all targets are consistently met and exceeded
• Drive the KAMs (Key Account Managers) to ensure they meet all KPIs for their respective teams
• Meet target quotas for the region's set KPIs, including transaction value, volume, and revenue
• Monitor market trends and provide regular competitor feedback to the Merchant Acquisition Manager
• Have Strong understanding of the company's products and services is essential, with the ability to advise others effectively
• Follow up with merchants, ensuring both active and inactive merchants are visited. Where necessary, they will facilitate the retrieval of POS terminals from inactive business partners within the region.

Requirements

• Bachelor's Degree in Sales and Marketing or related fields
• A minimum of 6 to 8 years of experience in the Merchant business
• Must have an Android phone
• Proven experience managing a high-performance sales team
• Ability to motivate a team of Sales Managers for performance
• Extremely flexible, result-oriented, and hardworking with a strong track record of success
• Ability to self-motivate and manage self
• Good communication and interpersonal skills
• Customer orientation and ability to adapt/respond to different characters