Relationship Manager (Deposit Mobilizer) at ADX Credit Limited

Job Summary

• A Deposit Mobilizer plays a crucial role in attracting and retaining deposits for financial institutions, such as banks, credit unions, or microfinance organizations.
• Their job is to engage with potential customers, promote deposit products, and ensure that customers understand the benefits of saving with the institution

Job Responsibilities
Customer Acquisition and Relationship Management:

• Identify and approach potential customers (individuals and businesses) to open deposit accounts.
• Build and maintain strong relationships with customers to encourage long-term deposits.
• Actively seek opportunities to expand the customer base and increase deposit mobilization.
• Promote deposit products (e.g., savings accounts, fixed deposits, recurring deposits) to existing and prospective clients.

Product Promotion and Sales:

• Effectively communicate the features and benefits of various deposit products to potential customers.
• Conduct market research to understand customer needs and tailor deposit offerings accordingly.
• Organize promotional campaigns and events to attract new customers.
• Assist customers in understanding the different types of deposit accounts and help them choose the right one for their needs.

Account Opening and Documentation:

• Guide customers through the process of opening deposit accounts and ensure all required documentation is completed accurately.
• Ensure compliance with regulatory requirements related to customer identification, documentation, and account opening.

Customer Support and Retention:

• Provide exceptional customer service by addressing inquiries, concerns, and account-related issues.
• Follow up with customers to ensure their satisfaction and encourage additional deposits or account upgrades.
• Monitor and track customer deposit patterns and identify opportunities for cross-selling or upselling.

Target Achievement:

• Meet or exceed individual and team deposit mobilization targets set by the institution.
• Track personal performance metrics and provide regular reports to management.

Market Intelligence:

• Stay informed about market trends, competitor offerings, and customer preferences.
• Provide feedback to management on customer insights and suggestions for new deposit products or improvements.

Compliance and Risk Management:

• Ensure adherence to the institution's policies, procedures, and regulatory requirements.
• Maintain confidentiality of customer information and ensure data security.

Networking and Community Engagement:

• Build relationships with local businesses, community leaders, and organizations to promote deposit products.
• Participate in community events and activities to increase visibility and promote the institution's services.