Relationship Manager at The Concept Group

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Equipment Leasing and Financial Intermediary Company, Concept Nova - Bespoke Enterprise Software Development Company, Percy Aitkins - Bureau De Change.

Duties & Responsibilities

• Building and maintaining positive relationships with existing clients to maximize value and possible referrals
• Maximize every opportunity to cross-sell and upsell company’s products and/or services to existing clients
• Identifying opportunities for strategic partnership for expansion purposes
• Bridge post consummation process gaps and serve as a channel of communication between existing B2B Clients and the organization
• Devising means to increase retention rate, personalizing and fostering long and sustainable business relationship for all existing B2B clients.
• Maintain interactions with High Net-worth Individuals (HNIs), following up with them for monthly repayment and possible referrals.
• Drive customer retention through repeat businesses, creating opportunities to cross/up sell.
• Develop strong relationships with existing B2B customers through optimal customer service delivery
• Ensure timely and cost effective service delivery outcomes to all existing customers.
• Identify key staff in client companies to cultivate profitable relationships and referrals
• Expand the relationships with existing clients by continuously proposing solutions that meet their needs
• Communicate new products to existing clients in a way that they’ll be encouraged to buy in
• Log all interactions with clients on log document to facilitate follow up and easy reference
• Prepare comprehensive data driven report on all B2B post transaction activities to line manager for effective

JOB DESCRIPTION

decision making

• Forward other new opportunities to the appropriate sales team to cross or up sell
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts for repeat patronage
• Gain solid knowledge of competitors in order to propose a strategy to drive sales and enhance customer retention.
• Review old database to encourage repeat business

Key Competencies and Requirements

• Proven experience as a Client Relationship Management
• Knowledge of Customer Relationship Management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Strategic thinker and ability to analyze and solve problems quickly
• Attentive to detail and organized
• Must be self-motivated, flexible and able to manage several jobs at one time
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• Minimum of BSc/BA in Business Administration or similar field