Relationship Manager at Baines Credit MicroFinance Bank

Purpose of the Role

• Provide dedicated relationship management to a portfolio of cherished customers.
• To enhance business development by meeting sales and service targets.
• To provide expert support and advice to Internal and External customers

Key Responsibilities

• Responsible for selling the company’s loan and investment products
• Champion the migration of existing and new customers to digital channels
• Facilitate calls to prospective leads, schedule and follow through on calls with leads and current customers
• Responsible for providing your customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time saving and added value solutions and service.
• Proactively identify and respond to servicing opportunities for your portfolio of customers.
• Successfully manage the resolution of all non-routine queries and complaints for your portfolio of customers.
• Liaise with the Credit Risk Department in relation to customer’s borrowing requests, account monitoring and maintenance.
• Seek to consistently deliver excellent Customer Service to your portfolio of customers.
• Creation of quality risk asset and ensuring Portfolio at Risk is within acceptable limit.
• Deposit mobilization

Personal Attributes and Skills

• Digitally Savvy – Must be a digital product enthusiast.
• Curious – Always trying to understand, new products or processes and systems.
• Accountable – Taking responsibility and using available channels to explain and defend decisions and actions.
• Detail Driven – Must understand the importance of rigor and discipline.
• Adventurous – Must be willing to accept risk and venture into new territories.
• Self-Confident – Must be assertive and recognize personal abilities, qualities and judgements.
• Excellent communication and listening skills
• Numerical and analytical skills
• Writing skills
• Presentation skills

Key Requirements

• A bachelor’s degree.
• Not more than 3 years working experience in a similar role within the financial service industry.