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  • Posted: Apr 11, 2025
    Deadline: Not specified
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  • Baines Microfinance Bank is a consumer finance organization with expertise in the provision of simple money solutions.
    Read more about this company

     

    Relationship Manager

    Purpose of the Role

    • Provide dedicated relationship management to a portfolio of cherished customers.
    • To enhance business development by meeting sales and service targets.
    • To provide expert support and advice to Internal and External customers

    Key Responsibilities

    • Responsible for selling the company’s loan and investment products
    • Champion the migration of existing and new customers to digital channels
    • Facilitate calls to prospective leads, schedule and follow through on calls with leads and current customers
    • Responsible for providing your customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time saving and added value solutions and service.
    • Proactively identify and respond to servicing opportunities for your portfolio of customers.
    • Successfully manage the resolution of all non-routine queries and complaints for your portfolio of customers.
    • Liaise with the Credit Risk Department in relation to customer’s borrowing requests, account monitoring and maintenance.
    • Seek to consistently deliver excellent Customer Service to your portfolio of customers.
    • Creation of quality risk asset and ensuring Portfolio at Risk is within acceptable limit.
    • Deposit mobilization

    Personal Attributes and Skills

    • Digitally Savvy – Must be a digital product enthusiast.
    • Curious – Always trying to understand, new products or processes and systems.
    • Accountable – Taking responsibility and using available channels to explain and defend decisions and actions.
    • Detail Driven – Must understand the importance of rigor and discipline.
    • Adventurous – Must be willing to accept risk and venture into new territories.
    • Self-Confident – Must be assertive and recognize personal abilities, qualities and judgements.
    • Excellent communication and listening skills
    • Numerical and analytical skills
    • Writing skills
    • Presentation skills

    Key Requirements

    • A bachelor’s degree.
    • Not more than 3 years working experience in a similar role within the financial service industry.

    Check how your CV aligns with this job

    Method of Application

    Send in your application to info@bainescredit.com using "Relationship Manager" as the subject line

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