Relationship Management Officer at Erudite Consulting

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial customers.

Job Purpose

• To contribute to commercial business development, and execution of branch commercial salesplans, to achieve desirable profitability.
• To book quality risk assets and monitor for effective and efficient performance of such loans
• To foster a productive, value-adding relationship between the bank and customers.
• To support the Branch Manager to grow a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets
• To contribute to a strong customer-focused service culture in the Branch.
• Coordinating sales efforts with marketing programs

Responsibilities

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling, and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through the opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seeks new accounts through sales
• Be actively involved in instilling and maintaining a positive sales environment through education about the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Giving sales presentations to a range of prospective customers and engaging in frequent storm
• Visiting clients and potential customers to evaluate needs or promote products and services
• Coordinating sales efforts with marketing programs
• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards, and mitigate further risks/losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to fraud.