Regional Operations Manager at Principal Facilities Management Limited

Job Summary

• Ensure quality and reliability in service delivery through innovation, implementation and monitoring of quality standards for effectiveness in operations across all residential and commercial site locations in the FCT.

Role Responsibilities

• Forecast and prepare monthly/annual budgets in liaison with relevant business units
• Monitor and implement monthly/annual budgets in accordance with stipulated budgeting processes.
• Drive innovation through the development of best practice, operational and service efficiency as well as identify industry trends/tools that could contribute to the organizational goal of service excellence.
• Oversee daily operations, ensuring all customer requirements (maintenance services) are effectively fulfilled in accordance with service level agreements and organizational quality standards.
• Support the development and lead the implementation of a quality management system for the fulfilment of customer requirements. Ensure services meet set standards of quality reliability.
• Develop, recommend, and implement standard operational procedures in collaboration with operations team and top management. Ensure compliance with such approved processes/procedures.
• Ensure proper use and proactive maintenance of facility equipment by relevant operators as per standard operational procedures. Ensure timely and proper reactive maintenance in the event of equipment failure.
• Ensure services provided are consistent with clients service level agreements, organizationalpolicies and sites standard operational procedures.
• Implementation, monitoring and review of health and safety standards Ensure regular health and safety checks are conducted on the facilities, potential threats/risks identified, and recommendations made for necessary action.
• Prepare and deliver consolidated operational and other necessary reports weekly, monthly and annually as required by top management.
• Ensure prompt notification and remittance of service charge / other relevant fees by facility occupants in accordance with service level agreements
• Manage and drive customer focus within all areas of operational activities and ensure effective relationships are maintained with all relevant stakeholders.

Qualifications & Skill Requirements

• Minimum of a Bachelor's Degree in Estate management, Facilities management or other related field.
• Minimum of 8 years proven experience in a similar role
• Professional membership with IFMA, ESVARBON.
• CFM or FMP Certification
• ISO 9001 certification is an advantage.
• Proficiency in the use of Facility management softwares
• Proficiency in Microsoft office suite.
• Strong verbal and written communication skills.
• Good interpersonal andleadership skills.