Regional Manager at Owens and Xley

Responsibilities

• Monitoring and training staff to ensure uniformity in service and presentation across all outlets
• Ensure company is represented correctly and standards are upheld
• Supervising Coordination of daily front and backend operations of all outlets

Staff Coordination:

• Onboarding and training outlet staff
• Establish outlet employees KPIs, schedules and policies
• Ensure staff comply to all health and safety regulations

General Operations:

• Manage all operations to the highest standards
• Design menus with the Creative Director and ensure all outlets are in-line with these menus
• Create reports regarding sales and productivity and give recommendations accordingly.
• Coordinate supplies ordering and delivery for store operations
• Conduct store visits to check on operations and compliance

Customer service:

• Identify customer’s needs and respond proactively to concerns
• Preserve excellent levels of internal and external customer service

Requirements

• Degree in Business admin or Hospitality related fields.
• Management and Financial management skills.
• Restaurant/Service industry formal training.