Regional Lead, POS Operations (Abuja) at Moniepoint Inc.

About the Role

• As Regional Lead, you will be responsible for overseeing all device repair operations and operations for an assigned repair center. You will ensure that all processes run efficiently and operational standards are consistently met.
• This role involves managing day-to-day workflows, supporting cross-functional teams (including technicians, QA officers, and inventory officers), and driving performance across all teams in the center. You will also drive key metrics, lead on-the-ground execution, and escalate critical operational risks as needed. Your leadership will be instrumental in maintaining high-quality repairs and achieving throughput targets across device repair and deployment activities.

Operational Oversight

• Coordinate and monitor daily repair center activities across the assigned region.
• Ensure all repair, QA, and inventory SOPs are strictly followed.
• Monitor technician and QA productivity and escalate non-compliance.
• Ensure timely handoff and processing of terminals between functions (Technician → QA →Inventory).

Team Leadership & Performance Management

• Supervise regional staff including technicians, QA officers, and inventory officers.
• Set clear expectations, KPIs, and performance goals for teams.
• Conduct regular performance check-ins and recommend disciplinary actions when necessary.
• Foster a culture of accountability, continuous improvement, and professional conduct.

Inventory and Asset Management

• Ensure accurate tracking of all terminals.
• Enforce proper physical and logical inventory classification.
• Lead weekly inventory reconciliation efforts and ensure documentation is complete.
• Ensure effective tool and spare part usage, tracking, and return.

Logistics and Coordination

• Coordinate timely delivery and pickup of terminals through logistics partners.
• Track terminal movements to and from the field, warehouse, and other centers.
• Escalate delivery delays or inventory gaps within SLA limits.

Reporting & Documentation

• Submit weekly operational reports including productivity, inventory status, and issue logs.
• Maintain comprehensive documentation for audits and escalation tracking.
• Flag operational risks or recurring issues to central operations.

Compliance and Facility Management

• Ensure clean, organized, and safe workspaces in the repair center.
• Lead compliance audits and ensure adherence to safety and administrative standards.
• Ensure terminals are properly categorized, labeled, and secured.

Qualifications

• Minimum of HND/Bachelor’s degree in Engineering, Operations Management, or related field.
• 3–5 years of experience in a technical, logistics, or operations supervisory role.
• Experience in POS repair operations is a strong advantage.

Required Skills & Competencies

• Minimum 4 years of hands-on experience in POS repair operations.
• Strong leadership and team management skills
• Excellent data analysis skills; able to use metrics to forecast and drive decisions
• High attention to detail and strong process discipline
• Solid understanding of inventory and logistics
• Skilled in troubleshooting, diagnostics, and component-level repairs
• Proficient in Microsoft Excel
• Strong communication and escalation handling