Recovery Officer at Rigo Microfinance Bank Limited

Duties

• Effective and consistent formulation and execution of Collections and Recovery strategies for improving performance, delivering the best result based on individual account circumstances while maintaining customer relationship.
• Proactive and ongoing monitoring and management of loan portfolio to minimize bad debt provisions/losses.
• Providing collections and Recovery expertise and knowledge for annual, quarterly and monthly forecasts.
• Meeting with delinquent customers (if needed) and making appropriate decisions to prevent cases from further deterioration.
• Demonstrating the ability to take on role specific requirements as outlined by management.
• Applying appropriate recovery measures in dealing with defaulting customers to ensure that all NPLs are dully attended to Propose and implement strict internal controls over procedures, audit recommendations and regulatory requirements to safeguard the company from potential losses.
• Speak with call center team for minimization of overdue cases, improving contact ability.
• Ensuring that reminders are sent to overdue customers before due date by coordinating working with the credit team.
• Monitoring and controlling all overdue cases and ensuring that these are followed up for release / renewal / auction as the case may be and co-coordinating action within the Legal provisioning.
• Understanding the banks system/software for better monitoring and resolution of overdue cases.
• Ensuring that all legal notices, Auction notices are timely issued to borrowers by co-ordaining with team.
• Liaison with legal team of both the products for all recovery related matters (Legal notices, replies, auction etc.)
• Timely Interest servicing and Renewal for Overdraft accounts.
• Set out the detail actions and target of loan write off recoveries down to all the concerned client service officers.
• Identify and assess a recovery likelihood of loan write off clients, rating Low, Medium, or High.
• Coordinate with account officers to identify loan write off clients and classify them into four different categories according to combination of their willingness to pay and capacity to pay.
• Work closely with Unit Heads (UH) and account Officer (AO) to execute recovery techniques and strategies including, loan write off mapping, regular home visit and chasing, and collecting;
• Try to get all the loan write off clients to have commitments with us, and to get them to follow their promise;
• Seek ways to continuously improve performance and productivity on the job;
• Work closely with the Head of Credit, to identify root cause of loan delinquency, operational weaknesses and recommend changes to improve the quality of the portfolio.
• Any other activity as assigned by the unit Head.