Recovery Officer at Palton Morgan Holdings

JOB SUMMARY

• We are looking for a proactive and dedicated Recovery Officer to join our team and take charge of ensuring seamless collections from clients and recovering outstanding payments.
• The ideal candidate will possess excellent communication and negotiation skills to handle clients effectively and maintain a healthy financial standing for the organization.

Responsibilities:

• Collections Management: Oversee the end-to-end collections process, including monitoring and tracking client invoices and payments.
• Outstanding Payments Recovery: Engage with clients to recover outstanding balances through calls, emails, and written communication.
• Payment Follow-up: Implement a systematic follow-up process for overdue accounts to ensure timely recovery.
• Dispute Resolution: Address and resolve any billing discrepancies or disputes in a professional and efficient manner.
• Debt Recovery Strategies: Develop and implement effective debt recovery strategies, tailored to the specific needs of clients and their payment history.
• Client Relationship Management: Build and maintain positive relationships with clients, assisting them with pa

Requirements:

• Proven experience in collections, debt recovery, or a related financial field.
• Excellent communication and negotiation skills to engage with clients and resolve payment-related issues.
• Strong organizational abilities to manage multiple client accounts and follow-up activities effectively.
• Analytical mindset to assess client payment behaviors and tailor recovery strategies accordingly.
• Proficiency in using financial software and MS Office applications for reporting and documentation.
• Knowledge of relevant laws and regulations related to collections and debt recovery.
• Ability to work independently and collaboratively within a team environment.
• High level of integrity and confidentiality when handling sensitive financial information.