Recovery Officer at Assets Microfinance Bank

Job Summary:

• We are looking to hire a Recovery Officer will liaise with the Senior Recovery Manager in managing delinquent loan portfolios of the bank as well as monitoring overdue accounts, engaging defaulting customers for repayment, negotiating settlements, and ensuring compliance with recovery policies.

Responsibilities:

• Follow up on overdue loan repayments via calls, emails, and physical visits when necessary.
• Negotiate and restructure repayment plans for delinquent customers based on approved guidelines.
• Monitor and track repayment performance and ensure timely collections.
• Maintain updated records of non-performing loans (NPLs) and recovery actions taken.
• Analyze trends in delinquency and recommend proactive measures to reduce default rates.
• Prepare daily, weekly, and monthly reports on collections, recoveries, and delinquency trends.
• Ensure that all recovery processes comply with microfinance banking regulations and industry best practices.
• Conduct field visits to assess customers’ repayment ability and collateral conditions.
• Negotiate repayment schedules that align with the bank’s recovery policies.
• Initiate and execute legal actions for loan recovery when necessary.
• Maintain an up-to-date database of defaulting customers, repayment agreements, and recovery actions taken.
• Provide recommendations for process improvements based on field insights.
• Ensure that all recovery processes comply with microfinance banking regulations and industry best practices.
• Maintain detailed documentation of all recovery activities, including agreements, correspondences, and legal actions.
• Collaborate with legal and compliance teams on debt recovery cases.

Requirements:

• Bachelor’s degree in Banking & Finance, Accounting, Economics, Business Administration, or a related field.
• Minimum of 3–6 years experience in loan recovery, debt collection, or credit risk management, preferably in a microfinance bank or financial institution.
• Sound knowledge of loan collection techniques, credit management, and banking regulations.
• Familiarity with legal recovery processes and litigation procedures in microfinance banking.