Reconciliation Specialist at PalmPay

POSITION OVERVIEW

• We are seeking a highly skilled and detail-oriented Reconciliation Specialist to join our finance team.
• The Reconciliation Specialist will play a critical role in ensuring the accuracy and integrity of financial data by reconciling transactions, accounts, and statements.
• This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.

Job Purpose

• The Reconciliation Specialist is responsible for resolving all issues arising from electronic transactions.
• Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• Engage aggregators and business partners on improved service delivery
• Attending to all transfer related enquiries from banks.

Responsibilities

• Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Identifying, negotiating and closing partnerships deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues
• Reconciliation of transactions routed through various payments platforms including POS.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on system.

Specifications & Requirements

• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.

Requirements

• A Bachelor's Degree or its equivalent
• At least 2 years in Digital Financial Services or banking industry experience
• At least 1 years’ Experience in business development and continuity.
• Experience with electronic payment systems
• 2 years Leadership experience
• In-depth knowledge of payment processing- gateways
• Leadership and team work skills,
• Organization and Time management skills
• Proficiency in the use of Ms office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills.
• At least 2 years’ experience in reconciliation and settlement of POS