We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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The Reconciliation and Settlement specialist is responsible for resolving all issues arising from electronic transactions.
Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
Engage aggregators and business partners on improved service delivery
Responsibilities
Attend to customer and merchant disputes and ensure prompt resolution.
Liaise with banks and aggregators on settlement discrepancies.
Liaising with switching companies and card schemes on Settlement issues
Reconciliation of transactions routed through various payments platforms including POS.
Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
Ensures timely reconciliation of all transactions done on the terminals.
Ensure daily validation of transaction posting on system.
Specifications & Requirements
Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
Passionate about solving problems and is focused on customer experience and outcomes.
Requirements
A Bachelor's Degree or its equivalent
At least 4 years’ in Digital Financial Services or banking industry experience
Experience with electronic payment systems
In-depth knowledge of payment processing- gateways
Leadership and team work skills,
Organization and Time management skills
Proficiency in the use of Ms office suites.
Excellent communication skills and interpersonal skills.
Attention to details and accuracy
Strong analytical and problem-solving skills.
At least 2 years’ experience in reconciliation and settlement of POS.
Gmail
Yahoomail