Reconciliation and Settlement Associate at PiggyTech Global Limited ("PiggyVest”)

Job Summary

• Piggytech is looking to hire a Reconciliation and Settlement Associate, who will identify and resolve all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting.

Job Details

Responsibilities

Transaction Reconciliation:

• Reconciliation of transactions across all Piggytech’s products to confirm accuracy and integrity.
• Perform daily reconciliations of collections and payments of all products and flag discrepancies.

Payment Processing & Liaison:

• Liaising with payment processors on collections and payments.

Exception Handling & Escalation:

• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions for resolution.

Stakeholder Engagement & Issue Resolution:

• Engaging with both internal and external stakeholders to assist with investigations to identify the root cause of losses, and working with subject matter experts to identify and execute solutions.

Dispute & Chargeback Management:

• Work with the payment operations team on disputes and chargebacks.

Reporting & Analysis:

• Prepare reports summarising the results of reconciliations, identifying any issues or discrepancies, and recommending actions to address them.

Process Improvement:

• Continuous evaluation of current processes vis-à-vis best industry practices.

Requirements

• BSc in any field in the Social Sciences.
• 3-5 years working years of experience in reconciliation and settlements. 
• Proficiency in the use of all Microsoft Office Products, (PowerBI, Outlook, Powerpoint) especially Excel.
• SQL/MY SQL skills to extract data from databases.
• Excellent communication skills.
• Intermediate report writing skills.
• High-level Attention to detail.