Receptionist / Secretary at Cedar Grillz & Lounge

Role

• Full-time, shift-based (evenings, weekends & public holidays) position in Gwarinpa, Abuja. Reports to the General Manager. 1 opening.

Core Purpose

• Serve as the first face, first voice and first impression of Cedar Grillz & Lounge. Welcome every guest, manage all reservations and enquiries, handle conference room and sitout bookings, and provide secretarial support to the General Manager. Create a polished, warm and organised guest experience from the very first contact.

Key Responsibilities

• Greet and seat guests promptly, manage waiting lists and recognise returning guests/VIPs
• Take, confirm and manage reservations across phone, WhatsApp, email and social media
• Handle conference room and sitout enquiries, quotations, bookings and coordination
• Provide secretarial support: manage the General Manager’s diary, correspondence, filing and records
• Maintain a guest database of preferences, allergies and visit history
• Respond promptly and professionally to digital enquiries
• Handle guest feedback and complaints with empathy and escalate when needed
• Support marketing and maintain accurate venue information across platforms

Requirements

• Minimum: OND / HND in Hospitality Management, Business Administration, Secretarial Studies or related field
• Preferred: Bachelor’s degree in Hospitality, Tourism, Business or Communications
• 2–3 years’ experience in reception, front-office, guest relations, reservations or executive secretarial work
• Excellent spoken and written English, strong Microsoft Office / Google Workspace skills, and confident use of WhatsApp Business
• Polished presentation, organisation, multitasking and emotional intelligence
• Minimum age: 20.

Other Notes:

• Branded uniform or smart-dress allowance provided; high grooming and professional appearance standards apply
• Mix of desk work and floor presence during peak times.