Receptionist at Montcrest Hotel

Job Summary:  

The receptionist’s job involves welcoming guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction

Job qualifications:

• ND/HND/BSC
• Experience in the hospitality industry  is a plus
• IT experience (Microsoft packages etc) 

Key Responsibilities

• Greet all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Answer and forward phone calls
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms, and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such  for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning

Residents of Transamadi, Garrison,  Abuloma, woji will be preferred