Receptionist at HMD Nigeria

Job Description

• We are seeking a dedicated and detail-oriented receptionist to join our team. The primary responsibility of this role is to serve as the first point of contact , as well as providing support to HMD departments and leadership.
• This position will also manage all responsibilities of the reception desk, which includes answering walk-in guests in a friendly, courteous, and professional manner and direct to appropriate departments in a way that reflects HMD Company’s Core Values and Business Priorities.

Responsibilities

• Use excellent customer service skills to graciously greet visitors and connect them with appropriate HMD Team Members.
• Assist in collecting customer / contact information (that can be useful for Hubspot and SAP data entry) and passing it on to the appropriate department.
• Assist in providing appropriate contact information with customers, when requested.
• Assist with store tasks when the need arises.
• Interact with customers (visitors, other employees, and contractors) to create a level of service and professionalism that exceeds the customer’s expectations.
• Manage Visitor Badge process, ensuring all visitors are accurately logged.
• Monitor the reception area and keep neat and orderly.
• Maintains integrity and confidentiality of all data, materials, and information.
• Provide administrative support which includes scheduling meetings, coordinating travel arrangements, and reserving conference rooms,preparing materials for meetings and ensuring materials are organised and distributed.
• Provide clerical assistance such as typing, filing, sorting, photocopying, faxing, scanning and more making sure that the facility printers and scanners are in working condition.
• Respond to inquiries sent through email and answer, and direct all incoming calls and relay messages as needed
• Support the HR Department by managing onsite interviewers, and confirming interviews prior to meet.
• Providing support to the Spare Parts department during offloading and loading of spare parts.
• Establish and maintain vendor relationships.
• Prepare materials for meetings and ensure materials are organised and distributed.
• Assist with special projects as assigned and ensure processes are completed in a timely manner.
• Assist with coordinating communication between offices.
• Assist Coordinate various office activities and events.
• Must maintain professional appearance and comply with company dress code policy.
• Other duties as assigned.

Key Performance Indicators

• Accurate responses to clients and to business unit
• Problem-solving ability
• Ensure reception area is kept clean at all times
• All visitors are to be checked in through company process
• Excellent Communication ,Organisational and time management ability

Required Profile

Education:

• High School Diploma or GED
• Minimum of 1 year experience in a corporate environment

Technical Competencies:

• Good interpersonal and intrapersonal skills.
• Knowledge and proficiency with the use of computer programs (Chrome OS/SAP)
• Excellent written and verbal communication skills.
• Demonstrate strong initiative and customer service orientation.
• Ability to maintain strict confidentiality.
• Must be self-motivated and results driven.
• Must be a team player.
• Able to work under diverse working conditions.
• Ability to multitask in a fast-paced environment.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and 10-key.

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
• Excellent Interpersonal, Communication, Collaboration and Influence abilities.
• Customer Driven (Internal & External).
• High energy with a strong Drive for results.
• Creativity and Innovation, with ability to come up with new ideas and initiatives.
• Inclusiveness and ability to work well with different cultures and working environments.
• Solid Interpersonal, Communication, Collaboration abilities- carry on clear and effective written and verbal communication; demonstrate objectivity, openness and acceptance of others ideas.

Languages:

• Fluency in languages: English.

Other Requirements (Travel; Working Conditions, etc…)