Receptionist (GSA) at Amber Residence Limited

Overview

• We are seeking a friendly, organized receptionist with hotel experience to join our growing team. He/she will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions.
• The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression.

Receptionist Duties and Responsibilities

• Greet hotel guests; answer any questions or concerns
• Provide an outstanding guest experience
• Maintain an orderly front desk
• Operate computer programs and multi-line phone systems
• Maintain guest records and book reservations
• Complete basic cashier and bookkeeping responsibilities
• Contact necessary department to resolve problems when challenges arise, ensuring guest comfort

Requirements and Qualifications

• High school diploma or equivalent in Hotel Management
• Minimum of three (3) years work experience handlingguest service responsibilities, preferably in a hospitality industry.
• Strong working knowledge of the Microsoft Office Suite and especially use of Opera is a must.
• Excellent written and verbal communication skills;
• Fluent in English
• A proactive approach to dealing with issues that may arise
• Highly organized, able to multitask and prioritize and work under pressure

Skills and Competency Requirements:

• Knowledge in hotel services especially in attending to guest’s needs.
• Knowledge and skills of a Receptionist in the hospitality industry.
• Ability to attend to guest needs with speed
• Must be courteous to guests.
• Must have good communication skills.