Receptionist at Elvaridah

Job Summary

The Receptionist will serve as the first point of contact for customers and visitors, ensuring a welcoming and professional experience. The role involves managing enquiries, coordinating appointments, handling customer requests and providing general administrative support to ensure smooth daily operations.

Key Responsibilities

• Welcome and attend to customers and visitors professionally.
• Answer phone calls, respond to enquiries and direct customers appropriately.
• Manage salon appointments, bookings and customer schedules.
• Provide customers with basic information about available products, services and pricing.
• Assist customers with enquiries regarding clothing collections and salon services.
• Maintain an organised and presentable reception area.
• Record customer details and maintain accurate appointment records.
• Follow up on customer bookings, cancellations and rescheduling.
• Receive and direct deliveries, correspondence and visitors.
• Support basic administrative and clerical activities.
• Handle customer complaints professionally and escalate unresolved issues.
• Maintain a customer-friendly environment and promote a positive brand experience.

Requirements

• OND, HND or Bachelor's degree in any relevant discipline.
• 1–2 years of experience in a receptionist, front desk or customer service role.
• Excellent verbal and written communication skills.
• Good customer service and interpersonal skills.
• Proficiency in Microsoft Office and basic administrative tools.
• Good organisational and multitasking abilities.
• Professional appearance, confidence and a pleasant disposition.
• Ability to remain calm and professional when handling customer concerns.
• Experience in retail, hospitality or beauty establishments is an advantage.