Quality Operations Manager at Tek Experts

About the role...

The Quality Operations Manager promotes, develops, and oversees compliance of the company quality system.  Effectively assuring compliance of customer requirements by managing quality policies, standards, procedures, programs and practices while driving and facilitating continuous improvement.

What you’ll be doing

• Responsible for the recruitment, management, and development of the quality analyst team 
• Responsible for the overall leadership of the quality assurance framework, customer and operational excellence practices at the organizational level
• Defines quality procedure in conjunctions with operations
• Regularly analyze quality data and suggest actions based on collected data 
• Work with management to drive Continuous Improvement

What you'll need

• Experience in a quality, process, services or customer experience management function
• Experience in a high volume and fast-paced multicultural environment 
• Green Belt Sigma/PMP certification is an advantage with working experience in continuous improvement, change management, process improvement or project management,
• Proficient with various office productivity applications particularly Excel, Visio, Project and PowerPoint
• Bachelor’s degree or equivalent in a technical or business discipline
• Fluent in English

What we offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family