Quality Management System Co-Ordinator / P.A to MD at Workforce Group

Objective/ Purpose

• The job holder will manage activities related ISO9000- QMS by coordinating with all HOD. Also to assist and provide administrative support to General Manager in day-to-day activities.

Job Duties/Responsibilities/ Accountabilities
As a QMS Coordinator:

• Maintain and improve the QMS, ensuring compliance with ISO 9001:2015 requirements.
• Coordinate internal audits, management review meetings, and corrective action processes.
• Implement, and maintain QMS documentation (policies, procedures, work instructions).
• Assist to Conduct training sessions for employees on QMS policies, procedures, and requirements.
• Assist to Monitor and analyze QMS performance metrics.
• Liaise with external auditors, regulatory bodies, and certification agencies.
• Ensure timely closure of audit findings, non-conformities, and corrective actions.
• Manage and maintain QMS records, documents, and databases.
• Collaborate with departments to ensure QMS integration and alignment.
• Participate in continuous improvement initiatives.

As a Personal Assistant to GM

• Manage & Coordinate the General Manager's scheduled meetings.
• Prepare agendas, minutes, and action items for meetings.
• Prepare and distribute correspondence, reports, and presentations.
• Develop and maintain filing systems, both physical and digital.
• Provide general administrative support to the General Manager.
• Assist in communicating to other HOD.
• Ensure compliance with company policies and procedures.

Key Performance Areas

• ISO9000 QMS Activities
• Administrative Activities

Work Tools:

• Office Facilities (Printers, consumable, meeting room, etc.)
• Laptop computer
• Desk phone
• Call credit for mobile phone & Outside-office internet access.

Requirements
Education Qualification:

• Minimum bachelor’s degree in a relevant field (e.g., quality management, business administration).

Professional Qualification:

• ISO 9001:2015 certification or equivalent (e.g., Lead Auditor, Internal Auditor).

Functional/ Technical:

• Strong knowledge of ISO 9001:2015 standards, requirements, and guidelines.
• Proficient in document management.

Behavioural:

• Excellent interpersonal skills, writing skills, communication and presentation skills including the ability to effectively communicate cross-functionally with senior levels of management.
• Excellent management skills, with ability to track multiple level of grievance, and handle the pressure in a positive manner.
• Equal parts in being analytical and creative.
• Experience working with colleagues and associates locally and internationally.
• Passionate, energetic and maintain a positive attitude.

Working Relationships:

• Internal: Managing Director, General Manager &All HODs.
• External: External Auditors, Consultants and Government Agencies, etc.