Quality Control Manager at Cedarcrest Hospitals

PURPOSE OF THE ROLE

• The Quality Control Manager is responsible for overseeing and ensuring the quality and safety of all services, processes, and products in Cedarcrest Hospitals.
• The quality control manager is responsible for monitoring and proposing updated policies and procedures to improve quality assurance and collaborating with various departments to identify areas for improvement, establish quality metrics, and drive continuous improvement across Cedarcrest Hospitals.

KEY PERFORMANCE AREAS

Hospitals:

• Develop and implement quality control procedures and policies for all branches of the hospitals.
• Monitor compliance with regulatory standards, industry guidelines, and internal policies.
• Reviewing services received with services promoted at the hospitals.
• Setting up complaints and feedback processes with a clear flow from units right up to the COO.
• Ensuring clients are aware of the details of the complaint and feedback processes within the hospitals.
• Conduct regular audits and inspections to identify potential quality issues and non-compliance.
• Collaborate with department heads and staff to establish quality metrics, goals, and performance indicators.
• Prepare reports and presentations on quality control performance and initiatives for senior management.
• Inspecting complaints and reporting to the COO on them for action.
• Proposing improvements to customer service and service delivery.
• Updating job knowledge by engaging in educational opportunities and regular training
• Attending meetings with customers, as per the COO’S request.
• Proposes the update or set-up of quality assurance policies and procedures.
• Stay up to date with industry trends, advancements, and regulatory changes related to quality control.
• Compiles statistical data from audits and writes narrative reports summarizing quality assurance findings.
• Periodic reports to the board of directors.

HIERARCHY

• This role reports to the Chief Operating Officer.

EDUCATION, CERTIFICATION, AND EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Finance, I.T., Accounting, or a related field.
• 3-5 years of experience in hospital settings is an added advantage.
• The ability to work on Microsoft Office software is a must.
• Understands the hospital business environment.

PROFILE REQUIREMENTS

• Strong verbal and written communication skills.
• High attention to detail and excellent analytical skills.
• Excellent interpersonal skills.